Construction of performance management system for pharmacy department of tertiary public hospitals under new situation

WANG Xiaolan; PAN Jie; DAI Jing; GE Yi; CHEN Geng; SHI Aiming

doi:10.6039/j.issn.1001-0408.2024.02.01

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Construction of performance management system for pharmacy department of tertiary public hospitals under new situation

更新时间：2024-01-24

- Construction of performance management system for pharmacy department of tertiary public hospitals under new situation
- ZHONGGUO YAOFANG Vol. 35, Issue 2, Pages: 129-133(2024)
- 作者机构：
  
  1.苏州大学附属第二医院药学部，江苏苏州;215000
  2.壹正医院管理发展（北京）中心，北京　100020
- 作者简介：
- 基金信息：
- DOI：10.6039/j.issn.1001-0408.2024.02.01
  CLC： R95
- Published：30 January 2024，
  
  Received：12 July 2023，
  
  Revised：22 November 2023，
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王晓兰,潘杰,代晶等.新形势下三级公立医院药学部绩效管理体系的构建 ^Δ[J].中国药房,2024,35(02):129-133.

WANG Xiaolan,PAN Jie,DAI Jing,et al.Construction of performance management system for pharmacy department of tertiary public hospitals under new situation[J].ZHONGGUO YAOFANG,2024,35(02):129-133.
王晓兰,潘杰,代晶等.新形势下三级公立医院药学部绩效管理体系的构建 ^Δ[J].中国药房,2024,35(02):129-133. DOI： 10.6039/j.issn.1001-0408.2024.02.01.

WANG Xiaolan,PAN Jie,DAI Jing,et al.Construction of performance management system for pharmacy department of tertiary public hospitals under new situation[J].ZHONGGUO YAOFANG,2024,35(02):129-133. DOI： 10.6039/j.issn.1001-0408.2024.02.01.

摘要

目的

为药学部提高药师工作效率、促进学科建设提供参考。

方法

分析我院药学部的绩效管理现状，梳理关键成功因子并进行战略解码，提取关键绩效指标，制定药库、门诊药房、病区药房、临床药学部、审方中心、实验室等部门的季度和年度绩效考核表及药学部绩效分配方案，搭建绩效管理信息化平台；比较绩效管理方案实施前后半年各部门的工作效率和成果产出。

结果

新的绩效管理方案实施后，我院门诊取药平均排队时间由5 min缩短至3 min，静脉药物调配中心平均每小时调配输液袋数由50袋增至60袋，全院抗菌药物使用强度由42.7 DDD（限定日剂量）降至40.2 DDD，发表的学术论文数由8篇增至10篇，临床科室对病区药房满意度由85%提高至95%。

结论

我院药学部成功构建了绩效管理体系，该体系可提高药师工作积极性，体现药学服务价值并促进药学学科建设。

Abstract

OBJECTIVE

To provide reference for improving the work efficiency of staff and promoting the discipline construction of pharmacy department.

METHODS

By analyzing the current situation of performance management in the pharmacy department of our hospital， the key successful factors were sorted out， strategic decoding was carried out and key performance indicators were extracted. The quarterly and annual performance appraisal forms were formulated for the departments of pharmacy warehouse， outpatient pharmacy， ward pharmacy， clinical pharmacy department， prescription examination center， laboratory and other departments； the performance management information platform was built. The work efficiency and output of each department were compared half a year before and after the implementation of the performance management plan.

RESULTS

After the implementation of the program， the average queuing time for drug collection in the outpatient department was shortened from 5 minutes to 3 minutes， the average number of dispensing infusion bags per hour in the pharmacy intravenous admixture services increased from 50 bags to 60 bags， and antibacterial use density of the hospital decreased from 42.7 DDD（defined daily doses） to 40.2 DDD. The number of academic papers published had increased from 8 to 10， and the satisfaction of clinical departments with ward pharmacies increased from 85% to 95%.

CONCLUSIONS

The performance management system has been successfully established in pharmacy department of our hospital， which can improve the enthusiasm of pharmacists， reflect the value of pharmaceutical care， and promote the discipline construction of pharmacy.

关键词

公立医院药学部绩效考核关键绩效指标

Keywords

pharmacy departmentperformance appraisalkey performance indicators

references

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